If you need help regarding registering an account, changing your password, some other system-related issue or seek L&I's assistance, then please submit a 311 request by clicking the following link: Philly 311 Form

If you have a question about Streets Department jurisdictions -- Consolidated Regulations / ROWIS Policy under the Philadelphia Code, plan requirements, Standard Details, submission procedures or review processes, then
please call the ROW Unit at 215-686-5501 and be sure to provide as much information as possible (such as include the location/application number/code section) in your inquiry; it will allow staff to assess and assist you better.

If you need help finding things on a map, then use the City Atlas & Open Maps.